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Questions, answered

Everything people ask most about our city map prints, formats, shipping and returns — grouped so you can find it fast.

Help centre

Ordering & products

What's the difference between framed, rolled and digital?

Framed arrives in a real solid-wood frame, glazed and ready to hang. Rolled is the same print, unframed, shipped in a protective tube. Digital download is an instant high-resolution file (in four ratios) that you print yourself.

Are the maps real and accurate?

Yes. Every map is rendered from live OpenStreetMap data and centred on the city's real coordinates, so streets, parks, rivers and coastline are all in their true positions.

What design styles are there?

Classic (black on warm white), Midnight (luminous lines on a dark ground), Sage (calm green), Ink (high-contrast black on white) and Atlas (fine-line cartography). Availability varies by city.

Can I get a city or exact address you don't list?

Almost always. We can render nearly any city, town or a meaningful address with its own coordinates — email us what you'd like.

Sizes, paper & framing

What sizes are available?

8×10, 11×14, 16×20 and 18×24 inches. 11×14 is the most versatile; 16×20 and 18×24 make a statement.

What paper and inks do you use?

250gsm acid-free matte fine-art paper with pigment giclée inks rated to resist fading for 100+ years.

Which frame should I choose?

Black ash suits Classic, Ink and Sage; natural oak flatters Midnight and Atlas. Both are real solid wood, glazed and ready to hang. See the Framing guide.

How do I print a digital file?

Files come in four ratios; print at 100% scale on matte fine-art paper at any good local print shop. The Framing guide has details.

Shipping & delivery

How long until my order arrives?

Physical prints are made to order in 2–4 business days, then shipped free worldwide with transit times of roughly 3–14 business days by region. Digital downloads are instant.

Do you ship internationally?

Yes, free worldwide. Import duties or taxes, where they apply, are set by your country and are the recipient's responsibility.

Will I get tracking?

Yes — a tracking link is emailed the moment your order ships.

Returns & help

Can I return or exchange a print?

Yes — unused physical prints can be returned within 30 days. Digital downloads are non-refundable once downloaded. See Returns & exchanges.

My print arrived damaged — what now?

Email a photo within 7 days and we'll send a free replacement or full refund, usually with no need to return the damaged piece.

Do you offer bulk or trade pricing?

Yes — for designers, retailers, hospitality and corporate gifting. See Wholesale & trade.

Still have a question?

Can't find your answer?

Email us — a real person replies within one business day.